Delivery

UK DELIVERY

All orders over £50 are delivered FREE of Postage & Packing to addresses in the UK. Orders £49.99 and under are charged at just £1.95 towards the cost of postage, packaging and payment processing fees.

INTERNATIONAL DELIVERY

All International Mail is sent using TRACKED Airmail Services to ensure safe delivery of your order, and peace of mind during transit. 

Tracked Postage and Packing WORLDWIDE is a flat rate charge of just £12.95 per order, regardless of the amount of items selected, with tracking details provided upon dispatch.

We DO NOT use standard airmail to eliminate risk. Tracked service ensures scanned progress and is the safest method of worldwide delivery.

CUSTOMS AND DUTY CHARGES
Products delivered to destinations outside the UK may be subject to taxes, fees, or customs duty. Unfortunately, we have no control over these charges and cannot predict what they may be. Any Customs Duty charges are to be paid by the recipient.

Please note that Customs Duty charges are not extra shipping charges, they are charges made by each country for incoming goods. An 'import' duty. The threshold for duty on international packages varies, as does the charge rate.

Most packages are processed by Customs without any charge at all, however this can be random and variable and depends on the threshold set by each country.

IMPORTANT: POLITE MESSAGE, DELIVERY DELAYS –

Please note we are currently sending out orders Monday to Saturday.

Outgoing orders are shipped using Royal Mail who are experiencing some delays, as are other postal providers throughout the world. Varying international lockdown measures mean that more customers are buying online, and manufacture / supply of materials into the UK continues to be affected.

Please be patient, we must allow a little extra time.  Delays are totally beyond our control.

Your patience, courtesy and understanding is greatly appreciated. We are all trying our best. Thank you. Stay Safe.

DISPATCH

UK POSTAL SERVICE UPDATES & INCIDENTS   Please visit the Royal Mail website to view the latest UK service updates

INTERNATIONAL POSTAL DELAYS & INCIDENTS - IMPORTANT   Deliveries to a number of overseas destinations have now been suspended due to cargo flights being stopped. Please visit the page listed below to view the latest countries affected.

https://personal.help.royalmail.com/app/answers/detail/a_id/5317/~/international-incident-bulletin


Under normal circumstances orders are dispatched directly from stock within 48 hours.  In some instances items may be due on stock replenishment delivery, in this case your order will be sent within 3-5 days.  *HOWEVER, we are unable to guarantee our usual dispatch schedule due to supply and demand at this difficult time.

If there is a delay which will result in dispatch after 10 days, we will contact you to advise. Should your order contain multiple items, we reserve to right to dispatch in separate packages, to avoid a delay with the entire order.

Some larger Beth Russell Needlepoint kits are handmade to order and may take an additional 2-3 days to prepare. During the Christmas period please allow an additional 7 days.

Please note: GeckoRouge and Fred Spools kits are unique bespoke items, made to order only. These are not 'mass produced off-the-shelf' items, they are hand made art licensed kits, and take a little longer to prepare for each customer (usually 10-15 'Working' Days)

If an item is intended as a gift or is required by a specific date, please contact us before ordering to check on availability schedules.

PLEASE ORDER IN PLENTY OF TIME FOR CHRISTMAS TO ALLOW FOR STOCK DELIVERIES. WE WILL CONTINUE TO DISPATCH OVER THE FESTIVE SEASON, HOWEVER PLEASE NOTE ...

CHRISTMAS 2020 - last dispatch dates for Christmas-

UK INLAND - Sat 19th Dec

EUROPE - Wed 16th Dec (France/Ireland 18th Dec)

USA / CANADA  - Thurs 10th Dec

AUSTRALIA & NEW ZEALAND - Fri 4th Dec

ASIA & MIDDLE EAST - Wed 9th Dec / ICELAND - Wed 16th Dec